desktop support

Trinsic Solutions understands the need for IT support businesses can count on as well as costs that are manageable. We also understand desktop support can become one of the most unpredictable and costly IT expenses. Our philosophy is to provide your staff with access to 24 x 7 technical support and training.

In our business we see the same issues arise for multiple users. This redundancy adds up in terms of employee downtime and IT costs. We believe if we train your employees to troubleshoot common issues and to better understand technology, then we are helping to increase your employees' productivity and save you money.

Through our remote access desktop support technology, we are able to provide real-time analysis of users' issues as well as demonstrate the steps to solving them.

Trinsic desktop support provides:

• 24 x 7 service
• Real-time responses
• Interactive problem solving
• User training

Utilizing Trinsic Solutions' remote access desktop support will also help to reduce your IT expenses and solve issues faster. Most companies charge a 2-4 hour minimum to come on-site and address technical issues. With Trinsic Solutions, we are able to diagnose and fix problems remotely in real-time and bill in 15-minute increments, versus hourly blocks. Should a problem require us to be on-site to fix, we will be there.

When our monitoring solution is coupled with our remote desktop support capabilities, we are able to further support and save you money. Our monitoring service enables our desktop support staff to proactively determine users needs for software updates and patches, which we can then provide, as well as hardware needs thus reducing the occurrence of users issues and desktop support fees.

Our philosophy is to train your employees to better utilize your company' technology. Should they need us, we are readily accessible and able to support them real-time and for a lower cost to you.